Return Policy
Returns are only accepted within 30 days and only if a Return Merchandise Authorization (RMA) has been issued.
All returns MUST be brand new and in their original, unopened packaging. (Item returns may subject to restocking fees) When shipping the item back to us, be sure to repack the items in an over-box (Original package inside another, larger box) to prevent shipping damage and preserve the original packaging. Original packaging is only meant to protect the products for the one trip shipment to the customer. We are not liable for lost or damaged packages.
UPR Products reserves the right to refuse any package returned to us without authorization. Returns/Refunds are processed within (30) business days of receipt (not including holidays, weekends, transit time, or the day the package was delivered.)
Special order items, item hardware, rebuild kits. replacement parts, emblems or decals are not able to be accepted for return.
If a free shipping item is returned, the original outbound shipping will be deducted from the refund. The customer is also responsible for return shipping.
If a customer refuses or is not available for an item, they will be charged the return shipping fee by the carrier. If a free shipping item is refused or missed, the outbound shipping will also be deducted from the refund.
If a customer changes an address or enters an incorrect address when placing an order, the customer is responsible for any address change/correction fees billed by the carrier as well as the original outbound shipping fee on all free items. (We do not redirect packages to other addresses than the billing address originally entered.)
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International customers are responsible for any and all taxes, duties, or other additional fees associated with the delivery over and above our reasonable shipping fees. We also do not mark packages as gift or ship them with any other value than the listed invoice.
International orders get up to a 20% restocking fee and original shipping for any type of order is not refunded.
We have thousands of happy International customers in just about every country across the world.
Contact us at sales@uprproducts.com with your order number, details and pictures box and items ordered you are requesting return for. Use this email for shipping quotes and freight forwarders are required for most international orders.
